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Our Privacy Policy
Smith’s Country Cheese, Inc. has created this privacy statement in order to demonstrate our firm commitment to privacy. We respect your personal privacy and will not sell, trade or share any customer information. The following discloses our information gathering and dissemination practices for this website: Smith’s Country Cheese - Award Winning Farmstead Gouda and Cheddar Cheese.

We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information. Our site uses cookies to keep track of your shopping cart and to simplify the ordering process for repeat customers.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address) and financial information (like their credit card numbers.) Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected is used to bill the user for products and services.

Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All order transactions are encrypted and carried out in a secure server environment.

Shipping Policy
We ship orders via USPS Priority Mail or UPS Ground (lesser price prevails). When weather requires it, we pack orders with insulated packaging ($5.00 charge). Please note that orders will only be shipped Monday through Thursday, in order to ensure that they will be delivered prior to the weekend, when spoilage could occur while sitting in a UPS terminal. Providing us with an incorrect shipping address will cause delivery delays and may lead to spoilage of product.

We assume no responsibility for spoilage of product due to an incorrect address or if recipient is not home at time of delivery.

Holiday orders will arrive just prior to Christmas unless otherwise specified. We reserve the right to substitute items of equal or greater value if necessary.

Return Policy
Returns must be submitted to us via written request to within 7 calendar days of your online order submission. We are not responsible for spoilage of product due to providing us with an incorrect address, improper storage of product after it has arrived, or if recipient is not home at time of delivery.

Choice/Opt-Out
Our site provides users the opportunity to opt-out of receiving communications from us and our partners at the point where we request information about the visitor. This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service.

You can send email to  
You can visit the following URL: https://smithscountrycheese.com/contact.htm
You can send mail to the following postal address:
Smith’s Country Cheese, Inc., 20 Otter River Road, Winchendon, MA 01475
You can Fax: (978) 939-8599

Correct/Update
This site gives users the following options for changing and modifying information previously provided.
You can send email to
You can send mail to the following postal address:
Smith’s Country Cheese, Inc., 20 Otter River Road, Winchendon, MA 01475
You can Fax: (978) 939-8599

Contacting the Web Site
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact

Peter Pelland, Webmaster
Pelland Advertising
25 Depot Road
Haydenville, MA 01039-9716
 
  
Smith’s Country Cheese 20 Otter River Road, Winchendon, MA 01475 1 800 700-9974
  
  
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